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What You Agree To When You Use 96pkr

These terms set out the rules that govern your account and your use of the platform, where local law in Pakistan permits access. Read them before you open an account — they cover eligibility, account conduct, payment handling, and how disputes are managed.

Jurisdiction-dependent accessAccount eligibility rulesPayment conduct via JazzCash, Easypaisa, RaastDispute and closure proceduresData retention policy
96pkr What You Agree To When You Use 96pkr
ACCOUNT SECURITY POLICY

How We Handle Your Data and Account Security

Your account data is held securely and accessed only for the purposes of operating your account, verifying transactions, and complying with applicable obligations. We do not sell your personal data to third parties. Payment data linked to JazzCash, Easypaisa, or Raast is stored in encrypted form and used only for transaction matching and withdrawal verification. You have the right to request a copy of your account data or ask us to close your account at any time through our support channels.

Data Retention We retain account and transaction records for as long as required by applicable obligations. After account closure, records are held for the legally required retention period before deletion.
Cookie Policy We use session and analytics cookies to keep your account login active and understand how the platform is used. You can manage cookie preferences through your browser settings at any time.
Payment Data Security Wallet identifiers for JazzCash, Easypaisa, and Raast are encrypted at storage. We match them against your registered account name at every withdrawal to prevent unauthorised transfers.
Account Access Requests To request your stored data or ask for corrections, contact our support team via live chat or email. We process these requests in line with applicable data handling rules.
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under these terms, need to request account data, or want to raise a dispute, our support team handles legal queries directly. You can reach us through live chat from your account dashboard, by email through the address listed in your account portal, or via the in-app support form on mobile. We aim to acknowledge legal requests within one business day and resolve them within a reasonable timeframe depending on complexity.

Team online

Live Chat

Access live chat from your account dashboard. Raise legal queries, account disputes, or eligibility questions directly with a support agent during operating hours.

Email Support

Find the legal contact email in your account portal under Help. Suitable for formal requests including data access, account closure, or written dispute records.

In-App Form

Use the support form inside the mobile app to submit legal or account-related queries. Attach screenshots or wallet references where relevant to speed up the review.

Common Legal Questions About Your Account

These questions cover what real account holders ask about their rights, how we apply these terms, and what to do when something is unclear.

Access depends on your local jurisdiction. It is your responsibility to confirm that using this platform is permitted under the laws that apply to your region before opening an account.

No. All payment methods must be registered in your own name. Using a wallet belonging to another person can result in a withdrawal hold until identity is confirmed.

Contact our support team through live chat or the email address in your account portal. We process closure requests and confirm the outcome once any outstanding balance is resolved.

We retain your transaction and account records for the period required under applicable obligations. After that retention period, the data is deleted from our active systems.

Yes. Submit a data access request via our support email or live chat. We will provide a summary of the information we hold linked to your registered account.

Raise a formal dispute through our support team first, providing your account reference and details of the decision. We review and respond before any further escalation is considered.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.